During this course, the students will be trained on the job role of Retail Sles Associate. Their job would be to interact with customers by giving specialized service and product demonstrations to maximize business in a retail environment whilst striving for continuous improvements in levels of services rendered. At the end of the course, the students would be able to cater to the needs of the customers by meeting or exceeding the expectations. Moreover, the students would be able to:

1. Process credit applications for purchases

2. Help keep the store secure

3. Help maintain healthy and safety

4. Demonstrate products to customers

5. Help customers choose right products

6. Provide specialist support to customers facilitating purchases

7. Maximize sales of goods & services

8. Provide personalized sales & post-sales service support

9. Create a positive image of self & organisation in the customers mind

10. Resolve customer concerns

11. Organize the delivery of reliable service

12. Improve customerrelationship

13. Monitor and solve service concerns

14. Promote continuous improvement in service

15. Work effectively in a Retailteam

16. Work effectively in an organisation