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Course Details: SIPDA:3 - CRM Non-Voice (SHI)

SIPDA:3 - CRM Non-Voice (SHI)

Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process AssociateTransaction

SECTOR: IT-ITES

SUB-SECTOR: Business Process Management

OCCUPATION: Customer Relationship Management

REFERENCE ID: SSC/Q2211

ALIGNED TO: NCO-2015/5244.0201

Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process AssociateTransaction etc.

Brief Job Description: Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either preexisting email templates or customized mails to the query requirement.

Personal Attributes: This job requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual should possess excellent communication skills and should be willing to take up a desk-based job with long hours.

FREE OF COST FOOD & STAY FACILITY

ADMISSIONS OPEN

COURSE: CRM Non-Voice

CATEGORY: DEAF (Speech & Hearing Impaired)

Fee Free
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This course includes:

2 months on-demand classes
8 hours per day effort
Many downloadable resources
Full lifetime access
Access on mobile and TV
Certificate of completion