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Course Details: Customer Relationship Management - SSC/Q2211

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Customer Relationship Management - SSC/Q2211

Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process AssociateTransaction



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Individuals at this job are responsible for resolving queries and customer cases over web-chat or email. They form the primary layer of contact with the customer and responses may be made on either preexisting email templates or customized mails to the query requirement.

 

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SSC/N3021: Deal remotely with customer queries - Domestic

This unit is about dealing with queries received from customers by e-mail or chat.

This unit/task covers the following:

Customers:

 internal

 external

Queries received by:

 e-mail

 chat Appropriate people:

 supervisor

 other members of your team

 subject matter experts

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Live Chat Enabled
Fee ₹ 1000.00
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This course includes:

2 months on-demand classes
4 hours per day effort
Many downloadable resources
Full lifetime access
Access on mobile and TV
Certificate of completion